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Privacy Policy
This Privacy Policy explains how Zotabet Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It is intended to help players in Australia understand their privacy choices and how personal information is handled in connection with online gambling services.
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Information we may collect
When you use Zotabet Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make when using the site.
In this article
Account and contact information
This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. We may also record information about your communications with customer support, including questions, complaints, requests and relevant correspondence. Information provided when you set up or update an account should be accurate and kept current.
Identity and verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These can include identity documents, proof of address, information about the source of funds where appropriate and other details needed for account or compliance checks. Verification records may contain sensitive personal information, so they are handled with appropriate care and access controls.
Payment and transaction information
We may collect records relating to deposits, withdrawals, wagers, gaming activity, bonuses where applicable, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment or investigate a transaction, but payment information can also be subject to the privacy terms of the provider you choose.
Technical, device and usage information
When you browse or use the website, technical information may be recorded. This can include your IP address, browser type, operating system, device identifiers, language preferences, approximate location, pages viewed, access times, referral information and information about how you interact with website features. We may also use cookies and similar technologies to remember preferences, support security and understand website performance.
How we use personal information
Personal information is used for purposes connected with providing, maintaining, securing and improving the website and casino services. Depending on the circumstances, we may use information for the following purposes:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals and other account transactions.
- Providing customer support and responding to questions, complaints and requests.
- Confirming identity, age, account ownership and eligibility to use relevant services.
- Carrying out verification, security, risk management and anti-fraud checks.
- Detecting suspicious, unlawful or unauthorised activity and protecting players, the website and our business.
- Meeting applicable legal, regulatory, accounting and record-keeping obligations.
- Managing responsible gambling processes and responding to information relevant to player safety where required.
- Personalising website functions and remembering settings or preferences.
- Monitoring, testing and improving website performance, reliability and security.
- Understanding general usage trends and preparing aggregated or de-identified reports.
- Sending service messages, account notices and other communications needed to manage your account.
We may also use information to send marketing communications where permitted and where you have provided consent or another lawful basis applies. Marketing consent is not a condition of opening or using an account. You can change your marketing preferences at any time. Service and security communications may still be sent when they are necessary to operate your account, process transactions or inform you about important changes.
Sharing information
Information may be shared with service providers that help operate the website and provide services such as payment processing, identity verification, technology hosting, customer support, security monitoring, fraud prevention and communications. These providers should receive only information relevant to their services and are expected to handle it securely.
Information may also be disclosed where necessary to meet a legal obligation, respond to a valid request, protect rights and safety, investigate suspected fraud or misuse, or support an authorised business process. We do not sell personal information as a general business practice. Where information is transferred or accessed across borders, reasonable steps are taken to support appropriate handling and security.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies that may be stored on your device when you use the website. They can help keep you signed in, remember preferences, support account security, operate essential features, measure website performance and understand how visitors use the site. Some cookies may be provided by service partners that assist with analytics, security or website functions.
You can manage, block or delete cookies through your browser settings. If you restrict essential cookies, some website features may not work correctly, and certain account or security functions may be unavailable. Browser settings may also allow you to receive a notice before cookies are stored.
Security measures
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or similar safeguards where appropriate. No website, online service or electronic transmission can be guaranteed to be completely secure, so players should also protect account credentials, use trusted devices and report suspected unauthorised access promptly.
How long information is kept
Personal information is generally kept for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, protect security or meet legal and compliance requirements. Some account, transaction, identity and other records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.
Making a privacy request
To exercise your data rights, or to ask a question about this Privacy Policy, contact support@zotabetcasino.wtf. Please describe your request clearly and include enough information for us to understand which account or records it relates to. We may need to verify your identity before providing information or making changes, particularly where a request involves account security or sensitive records.
- Access: ask for a copy of personal information held about you, subject to applicable limits and verification requirements.
- Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
- Deletion: ask for personal information to be deleted where it is no longer required and where deletion is permitted.
- Marketing consent: withdraw consent to marketing communications or update your communication preferences.
A request to delete information may not apply to records that must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Similarly, withdrawing marketing consent does not require the removal of information needed to operate an account or meet legal obligations. We will explain any applicable limitation where it affects your request.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website, and the revision will apply from the time it is published unless a different effective date is stated. We encourage players to review this page periodically so they remain aware of how information is handled.
By continuing to use Zotabet Casino after an update is published, you acknowledge the updated policy to the extent permitted by applicable requirements. If you do not agree with a material change, you should contact support@zotabetcasino.wtf and consider whether to stop using the relevant services.
